Legal Documents

Privacy Policy

This notice is provided pursuant to Regulation (EU) 2016/679 (GDPR) to anyone who interacts with the ElectrONIK Lab website and contact forms.

Data Controller

ElectrONIK Lab — Sole Proprietorship, Via Solferino 42, 20821 Meda (MB), Italy. VAT 14743260961. Email: info@electroniklab.com — Tel. +39 344 5050 222.

Data processed and purposes

Through the support request form we collect the data you voluntarily provide: name, email, phone, type of service and description of your request. This data is used solely to respond to your request and provide the support service.

Legal basis and retention

Processing is based on consent and on the performance of pre-contractual measures requested by the data subject. Data is kept for the time needed to handle the request and comply with legal obligations, after which it is deleted.

Your rights

At any time you can exercise your rights of access, rectification, erasure, restriction, portability and objection by writing to info@electroniklab.com. You also have the right to lodge a complaint with the data protection authority.

Cookie Policy

This site uses essential technical cookies required for it to work and, with your consent, analytics cookies (Google Analytics 4 in anonymised form) to measure site usage in aggregate.

Consent management

On your first visit you can accept or reject analytics cookies via the dedicated banner. Technical cookies do not require consent.

Your choice is stored in the browser's local storage, not in a cookie: clearing cookies does not revoke it. To change your mind at any time use the Manage cookies control, also available in the page footer: it clears the stored choice and shows the banner again.

No analytics script is loaded until you give consent.

Legal Notice

The site's contents (text, graphics, logos, images and code) are the property of ElectrONIK Lab or used legitimately and are protected by copyright law. Unauthorised reproduction is prohibited.

ElectrONIK Lab strives to keep the information accurate and up to date but does not guarantee it is error-free; the site may contain links to third-party sites for which it is not responsible.

Terms of Sale

These terms govern the sale of goods offered by ElectrONIK Lab — Sole Proprietorship, Via Solferino 42, 20821 Meda (MB), Italy, VAT no. 14743260961, email info@electroniklab.com, phone +39 344 5050 222. They apply to contracts concluded with consumers under the Italian Consumer Code (Legislative Decree 206/2005).

Prices

Prices are shown in euro and are those stated on the product page at the time of the order. The applicable tax regime, including any VAT exemption, is stated on the invoice.

How the contract is concluded

The site has no shopping cart and no online payment. Orders are placed via WhatsApp or email, quoting the product and its reference code. Your request is an offer to purchase: the contract is concluded only once ElectrONIK Lab confirms it explicitly, stating the final price, delivery times and delivery method.

Payment

Payment is made on collection at the workshop or by bank transfer. No payment card data is processed or stored, and no payment data passes through this site.

Delivery

Delivery is by collection at the Meda (MB) workshop or by shipping. Unless otherwise agreed in writing, delivery takes place without undue delay and in any case within thirty days of the conclusion of the contract, under art. 61 of the Consumer Code. Shipping costs, the carrier and indicative delivery times are communicated before the order is placed.

Dispute resolution

Consumers retain all rights granted by applicable law, including the option of out-of-court dispute resolution.

Right of Withdrawal

If you are buying as a consumer at a distance — that is, placing the order via WhatsApp, email or phone without being at the workshop — you have the right to withdraw from the contract within fourteen days, without giving any reason, under articles 52 and following of the Italian Consumer Code.

Articles 52 and following apply to distance contracts and to contracts concluded away from business premises. A purchase concluded and paid for in person at the workshop does not fall under these rules and carries no right of withdrawal; the legal guarantee of conformity still applies in every case.

When the fourteen days start

From the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods. If the order comprises several goods delivered separately, the period runs from delivery of the last item.

How to exercise it

Send an explicit statement of your decision before the deadline, by writing to info@electroniklab.com or via WhatsApp on +39 344 5050 222. You may use the model withdrawal form set out in Annex I, part B, of the Consumer Code, but you are not obliged to.

Return and refund

Goods must be returned without undue delay and in any case within fourteen days of the withdrawal notice. Any amount paid is refunded within fourteen days of receipt of the withdrawal notice; under art. 56, para. 3, the refund may be withheld until the goods are received back or until you supply evidence of having sent them. Return shipping costs are borne by ElectrONIK Lab.

Personalised products: withdrawal does not apply

Article 59, para. 1, letter c) of the Consumer Code excludes the right of withdrawal for the supply of goods made to the consumer's specifications or clearly personalised.

This exclusion covers every item produced through the configurator or to your instructions: stands, cards and holders carrying your logo, your QR code, your text, your colours or any other personalisation you request. They are created specifically for your order and cannot be resold, and for that reason they cannot be returned.

Non-personalised catalogue products retain the fourteen-day right of withdrawal.

The exclusion is communicated to you before the order is concluded. The legal guarantee of conformity still applies, including to personalised products.

If you are not informed

Should you not receive the information on the right of withdrawal required by law, the period for exercising it is extended by twelve months beyond the ordinary fourteen days.

Legal Guarantee of Conformity

Goods sold to consumers are covered by the legal guarantee of conformity under articles 128 and following of the Consumer Code, as amended by Legislative Decree 170/2021. It is a statutory guarantee, mandatory and free of charge.

Duration

The seller is liable for any lack of conformity that becomes apparent within two years of delivery. The right of action lapses twenty-six months after delivery.

Burden of proof

If the defect appears within twelve months of delivery, it is presumed to have existed at that date and it is for the seller to prove otherwise. Beyond twelve months and up to twenty-four the guarantee still applies, but it is for the consumer to show that the lack of conformity already existed at the time of delivery.

No notification within any short deadline from discovery is required: the obligation to report within two months has been repealed.

Remedies

You may request, at your choice and free of charge, repair or replacement of the goods. Only if both remedies are impossible or disproportionately costly, or if the seller fails to provide them within a reasonable time, may you request a proportionate price reduction or termination of the contract.

Guarantee on repairs

Repairs are services and follow a regime distinct from the sale of goods.

Labour is covered by a three-month guarantee from the date the device is returned to you: if the fault we repaired comes back, we do the work again at no cost. Technical support relating to that repair is included and free for the whole guarantee period.

Replacement parts are covered by their own manufacturer’s or supplier’s warranty: if a part proves faulty and its warranty provides for it, we replace it with a new one at no cost to you. The rights granted to consumers by law on the goods supplied remain unaffected in all cases.

The guarantee covers the component we worked on. It does not cover faults appearing on other components of the device: in equipment built from several interconnected boards it is not technically possible to attribute a fault appearing elsewhere to a single, circumscribed repair, and a component already worn can fail at any time regardless of the work carried out. When that happens we tell you, together with the diagnosis of what we found.

Damage occurring after the device is returned is excluded: drops, contact with liquids, improper use, and work carried out on the device by others.

Terms of Service

Submitting a request through the form does not constitute a binding contract, but a request for contact. Each intervention will be subject to a quote and a specific agreement between the parties.

The services (repair, IT support, automation, SMT line management and software/web development) are delivered under the conditions agreed on a case-by-case basis. Timing, warranties and costs are communicated before any work begins.