Buying the computers was the easy part: one afternoon, one quote, done. The hard part is keeping them working every day — and in most small firms that job falls to the owner in the evening, after the invoicing, or to the local computer guy, for as long as he answers. Meanwhile the front-desk PC stops, and with it the invoices, the management software, the whole day; the big IT providers won't stir for five workstations. The real cost is almost never the technician's rate: it's the working hour that stands still.
IT support is that job, taken on by someone who does it for a living. Managed means something precise: a remote helpdesk for the everyday problems, on-site visits when being there matters, scheduled maintenance and updates done at agreed times — not whenever —, an inventory of your machines kept up to date, and after every job a written report: what was done, what to keep an eye on. Remote support runs through agreed tools, with the session on screen in front of you: you see when we connect and what we touch, and there is no standing access that hasn't been agreed.
You can call us job by job — an hourly rate set by complexity: write to us by email and you get a clear quote, numbers included, before we start — or take ongoing support: a fee shaped on your firm, set out in the quote, with response times guaranteed by contract. And we're upfront about where the trade ends: we don't sell all-inclusive packages sight unseen, on third-party management software we work within an agreed perimeter, and any work on the electrical system belongs to your electrician.
Pay-per-job or contract: the honest test is what an hour of downtime costs you. A one-off job works like this: an hourly rate set by complexity — unblocking a workstation is not diagnosing a server. You won't find the numbers on this page, for a simple reason: an honest price is given on the case, not off a catalogue. Write to us by email, and the quote arrives clear before we start: you know what you're buying and what it will come to. If you run a few workstations and rarely have trouble, we'll be the first to say it: pay-per-job suits you fine, and we won't push a standing fee you don't need. The contract earns its keep when downtime costs more than the rate ever will — a diary that won't open, a warehouse that can't ship. It buys priority and guaranteed response times; the fee itself is shaped on your firm and fixed in the quote, on workstations and actual workload — not on a one-size price list.
Guaranteed times exist only where they are written down: in the contract. For clients on ongoing support the commitment is this: your issue is picked up remotely within 4 working hours, and an on-site visit in Brianza happens within 48 working hours, Monday to Saturday, 9 to 6. And the words matter: picking up is not resolving — a serious fault can take hours, or a part that has to be ordered, and promising clockwork fixes would be a convenient lie. We are a one-person lab: we don't promise the fifteen-minute response of the big providers, and we say so before you sign. In return, the person who answers is the same one who knows your network, your management software and your stubborn printer — no tickets bouncing between three departments. Outside a contract, times are agreed case by case: no promise we couldn't put our name to.
Scheduled maintenance is the support you don't see: fewer emergencies to pay for. At agreed intervals we go through the whole estate: security updates and patches applied at times that don't stop your day, disks quietly filling up, errors brewing in the logs before they turn into a bad Monday. The foundation is the inventory: which machines you have, on which operating system, supported until when. That isn't paperwork, it's a calendar — Microsoft's official lifecycle page states that "Windows 10 will reach end of support on October 14, 2025" and that "all editions will remain in support with monthly security update releases through that date". That date has passed: an inventoried estate tells you months ahead which workstations to upgrade and which to replace calmly, on a quote — not during the next emergency.
Every job — over the phone or at your premises — ends with a written report: what was done, what to keep an eye on. It isn't a courtesy form: it's your IT on paper. The report records the problem as we found it, the work done, what changed in the configuration and what deserves watching over the following weeks; the inventory holds machines, licences and expiry dates. The same rule covers the keys: administrative credentials — router, server, email, management software — belong to the company, so they are documented and handed to the owner, never held back as leverage to keep your custom. If one day you change providers, whoever comes next finds a system explained in writing, not a riddle: your IT, documented, stays with you. If you stay, it should be because the work is good — not because we hold the passwords.
Remote support is a door you open, not a door left on the latch. A helpdesk means most everyday problems get sorted the same day, no van required: you call, you start the session yourself with the agreed tool, you watch what we do on screen and you close it when we're done. No standing access that wasn't agreed in writing; the agreed ones are listed in your inventory and revocable at any time. On boundaries we're just as plain: no sealed boxes — what's covered and what isn't goes in the quote; on third-party management software we give first aid and coordinate with the software house, no promises about other people's code; we check that your backups actually run, but backup and continuity is a project of its own. How one-off jobs, contract and turnkey projects fit together is on the business services page: three formulas, side by side.
| Number of workstations | from one to twenty: the PCs, users, printers and tills to look after are the first measure of the job |
|---|---|
| One-off or contract | single jobs go by hourly rate, ongoing support by tailored fee: the numbers arrive by email, before we start |
| Remote or on-site | plenty is solved remotely and costs less; the trip to your premises is priced in only when being there matters |
| State of the estate | machines patched and inventoried, or years of sediment: the first tidy-up is quoted separately, once |
| Third-party software | management systems, tills, email: what sits inside the agreed perimeter and what stays with the software house goes in the quote |
| Hours and planned stops | maintenance and updates happen when your business can pause: agreed slots, Monday to Saturday, 9 to 6 |
What genuinely moves the quote for this service: how many workstations and people, what is already in place, what must stay up. Agreed together before we start — and the quote, numbers included, arrives by email: one-off jobs by the hour, ongoing support priced to fit.
ElectrONIK Lab is an independent workshop: it is not an authorised service centre and is not affiliated with the manufacturers. The trademarks named here belong to their respective owners and are used only to identify the devices we work on. Your statutory consumer rights towards whoever carries out the repair are unaffected.
A free consultation, a clear quote up front and a written report after every job.