Repair service for Apple iPad Pro 11" (M4)

Repairing your Apple iPad Pro 11" (M4)

The iPad Pro 11" with the M4 chip is the most expensive and the thinnest tablet Apple has made, and the two are connected: 5.3 millimetres of thickness leave very little margin to whoever opens it.

It is also the only iPad with Face ID and an OLED display, two components that change the conversation completely compared with any other iPad.

Free diagnostics. On this model more than any other, you look first and order afterwards.

Free diagnostics Common repairs same day, when the part is in stock Workshop in Meda (MB), Italy

Repairs for iPad Pro 11" (M4)

Screen and glass replacement Get a quote
Battery replacement Get a quote
Charging port Get a quote
Back glass and housing Get a quote
Speakers Get a quote
Microphone Get a quote
Rear camera Get a quote
Front camera Get a quote
Camera lens cover Get a quote
Volume and power buttons Get a quote
Face ID and front sensors Get a quote
Stylus and digitiser Get a quote
Data recovery Get a quote

Not sure what is broken?

Four questions and we tell you the likely repair. Then you message us with the problem already written in.

iPad Pro 11" M4: tandem OLED, Face ID and 5.3 mm that do not forgive

The panel is an Ultra Retina XDR tandem OLED at 120 Hz: two OLED layers stacked to reach a brightness a single OLED cannot hold. It is the most expensive display ever fitted to an iPad, and it is also fully laminated — glass and panel are one part. On a tablet 11 inches wide and 5.3 millimetres thick, a panel like that flexes: it has to be handled accordingly, on the way out and even more on the way back in.

It is the only iPad on this list with Face ID instead of Touch ID. The TrueDepth module sits in the bezel on the long side, and it is paired to the logic board: after a replacement it has to be recalibrated with Apple's procedure, which exists on this model. That is something to say before opening, not afterwards. During diagnosis we check whether Face ID works before touching anything, and we write it down.

The port is Thunderbolt / USB 4, up to 40 Gb/s: not the usual USB-C. A cheap cable can make a perfectly healthy tablet look broken, and it happens often. Before talking about replacing the connector, we try a cable we know is good.

Technical specifications · Apple iPad Pro 11" (M4)
Release year2024
Display11.1" Ultra Retina XDR, tandem OLED, 120 Hz
Resolution2420 × 1668 pixels, 264 ppi
LaminationLaminated display: glass and panel are replaced together
ProcessorApple M4
Battery31.29 Wh (about 8,160 mAh)
ConnectorThunderbolt / USB 4, up to 40 Gb/s
3.5 mm headphone jackAbsent
ConnectivityWi-Fi, or Cellular with eSIM only
Biometric unlockFace ID, TrueDepth module on the long side
StylusApple Pencil Pro and Apple Pencil USB-C
HousingAluminium, 5.3 mm thick

Device specifications published by the manufacturer, given here so you can identify your model. Feasibility and turnaround for each repair are confirmed at the diagnosis stage.

ElectrONIK Lab is an independent workshop: it is not an authorised service centre and is not affiliated with the manufacturers. The trademarks named here belong to their respective owners and are used only to identify the devices we work on. Your statutory consumer rights towards whoever carries out the repair are unaffected.

Frequently asked questions about the iPad Pro 11" (M4)

If the display is replaced, do I lose Face ID?
Face ID is not carried by the display but by the TrueDepth module, which is a part of its own, paired to the logic board. In practice: the display gets replaced and the module is recovered and refitted. If instead the module itself is broken, on this iPad Apple supports replacing it with recalibration, so Face ID can be recovered. It is delicate work and we treat it as such — and before starting we check that Face ID works, so we both know the starting point.
The OLED display has areas that stay burned in: can that be repaired?
Permanent burn-in on an OLED cannot be fixed with a setting: the panel has worn unevenly, and the route is replacement. On this model that is the most expensive job there is, so before saying yes we check it carefully, because sometimes what looks like burn-in is temporary retention that goes away.
It will not connect to my computer: is it the port?
Often not. This is a Thunderbolt port and not all USB-C cables are equal: a great many charging cables carry no data at all. First we try a known good cable, then we talk about parts.
Can an iPad battery be replaced, or does the whole thing have to go?
It can be replaced. On iPads the cell is bonded to the housing with strong adhesive and the job needs patience and controlled heat, but it is a job that gets done. Being told “you may as well buy a new one” sometimes just means that job is not one they take on: always ask why.
What warranty is there on the part?
Two separate things. First: the cover on the part is the one from its supplier, and we state it in the quote before ordering, together with the type of part chosen. Second, and this always holds: towards you, we are the ones who answer — for the labour and for the part we fitted. Your statutory consumer rights stay intact and do not depend on the supplier.

Other models we repair

Got an iPad Pro 11" (M4) to put back on the road?

Free diagnostics, a clear quote and the part chosen by you.