Repair service for Sony DualSense (PS5)

Repairing your Sony DualSense (PS5)

The character walks on its own. Your aim slides right without you touching anything. It is not you and it is not bad luck: it is the part.

Inside each stick sit two potentiometers with a wiper rubbing on a carbon track. iFixit measured the problem at its root: the manufacturer rates the part at two million cycles, which for serious play is a few months.

The module is soldered to the board, so it is not a screwdriver job. But it is a job, and it costs a fraction of a new controller. Free diagnostics.

Free diagnostics Common repairs same day, when the part is in stock Workshop in Meda (MB), Italy

Repairs for DualSense

Stick drift Get a quote
Triggers and bumpers Get a quote
Buttons and D-pad Get a quote
Battery replacement Get a quote
Charging port Get a quote
Controller shell Get a quote
Board-level repair Get a quote

Not sure what is broken?

Four questions and we tell you the likely repair. Then you message us with the problem already written in.

Drift, adaptive triggers and the battery: what really gets repaired on a DualSense

Drift is not random failure, it is documented wear. The stick uses an Alps Alpine RKJXV potentiometer, and the very same component sits inside the DualShock 4, the Xbox controller and the Switch Pro Controller. The wiper wears the resistive track and the voltage readings start to lie. That is why drift turns up on every brand.

Replacing the module needs a soldering iron: iFixit counts 16 solder joints per module, plus two rumble motor wires. The part is listed as compatible with the BDM-010 and BDM-020 boards. There is another route, the non-contact modules: the one iFixit actually sells and documents for the DualSense is a GuliKit TMR, which still needs soldering and a calibration with the maker's software. The «Hall effect» modules on marketplaces are validated neither by iFixit nor by Sony.

The adaptive triggers are the good news on this controller. They are a self-contained assembly holding the trigger and the resistance motor, connected by a ribbon cable: not soldered. iFixit documents that one side can be replaced without touching the other.

The battery is a catalogue part: LIP1708, 1700 mAh, 3.65 V, for V1 and V2.

Technical specifications · Sony DualSense (PS5)
Release year2020
ModelsCFI-ZCT1 · CFI-ZCT2
Dimensions160 × 66 × 106 mm
Weightabout 280 g
Stick sensorAlps Alpine RKJXV potentiometer
Manufacturer-rated life2,000,000 cycles
Stick modulesoldered, 16 joints per module
Adaptive triggersmotorised assembly, connector, not soldered
BatteryLIP1708, 1700 mAh, 3.65 V
Compatible boardsBDM-010 (V1), BDM-020 (V2)
Touchpadpart of the front assembly
Non-contact alternativeGuliKit TMR — soldering and calibration required

Device specifications published by the manufacturer, given here so you can identify your model. Feasibility and turnaround for each repair are confirmed at the diagnosis stage.

ElectrONIK Lab is an independent workshop: it is not an authorised service centre and is not affiliated with the manufacturers. The trademarks named here belong to their respective owners and are used only to identify the devices we work on. Your statutory consumer rights towards whoever carries out the repair are unaffected.

Frequently asked questions about the DualSense

Why does drift come back even on new controllers?
Because it is wear, not a manufacturing defect. The component maker rates the part at two million cycles. The same module sits inside the DualShock 4, the Xbox controller and the Pro Controller.
Do «Hall effect» modules fix it forever?
The principle is sound: no rubbing contact, no track to wear. But the longer life is the parts maker's claim, not an independently verified figure, and for the DualSense the only non-contact option iFixit sells and documents is a TMR module, not Hall.
L2 has lost its resistance: is it scrap?
Almost never. The adaptive trigger is its own assembly with its own motor, on a ribbon cable with a connector, not soldered, and one side can be replaced alone.
What warranty comes with the part?
The cover is the one provided by the parts supplier and it is stated in the quote, before you decide. We do not apply a single blanket period: an original module and a compatible one do not carry the same cover.
How long does it take?
It comes down to one thing: whether the part is already here or has to be ordered. Parts are ordered after diagnostics. If you arrive with diagnostics already done, the order goes out straight away. When the part lands we work on it immediately.

Other models we repair

Got a DualSense to put back on the road?

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