Repair service for Sony PlayStation 4

Repairing your Sony PlayStation 4

If your PS4 is loud, it is not broken: it is dirty. This is the console where servicing pays off most, because it launched in 2013 and the ones still around carry ten years of dust in the heatsink and thermal paste that dried out long ago.

Here, unlike the PS5, we are talking about ordinary thermal paste. iFixit writes that it should be redone «every couple of years or so since it will dry out»: this is the one model on this site where our recommended interval also has an outside source behind it.

And there is a part no other console of that generation lets you get at so easily: the hard drive comes out with a single screw. Free diagnostics, and we tell you whether it is worth it.

Free diagnostics Common repairs same day, when the part is in stock Workshop in Meda (MB), Italy

Repairs for PlayStation 4

Full servicing Get a quote
Thermal paste Get a quote
Fan and dust Get a quote
Overheating and shutdowns Get a quote
Disc drive Get a quote
HDMI port Get a quote
Power supply Get a quote
Housing panels Get a quote
Data recovery Get a quote
Board-level repair Get a quote

Not sure what is broken?

Four questions and we tell you the likely repair. Then you message us with the problem already written in.

Dried paste, a choked fan and the hard drive: getting a PlayStation 4 running again

The PS4 is a low box cut on the diagonal, split by a seam into a glossy half and a matte one — and that seam is not just styling: the light bar runs inside it, and the hard drive bay sits under the glossy panel. iFixit gives it 8 out of 10 for repairability, with a specific credit: no adhesive, and immediate access to the drive.

The job that comes up most is thermal servicing. The heatsink is where dust collects, and the console has no filters and no external vacuum ports like the PS5: to clean it properly you have to open it. The iFixit guide also warns not to fully unscrew one side of the APU pressure plate before the other, because it damages the processor.

There is something about the disc drive worth a quote. The workshop practice documented on the iFixit forum is that the drive is tied to the console by a chip on the drive's own board: when replacing it, the original board has to be transferred, or discs are not recognised. It is not Sony documentation and we say so — established practice, not certified fact — but it shapes how the job is set up.

The hard drive is the easy and satisfying part: 2.5-inch SATA, 9.5 mm maximum thickness, one screw. An SSD in place of the mechanical drive transforms loading times on a console with an enormous library behind it. Servicing recommended every 18–24 months.

Technical specifications · Sony PlayStation 4
Release year2013
Model groupsCUH-1000 · CUH-1100 · CUH-1200
Dimensions275 × 53 × 305 mm
Weightabout 2.8 kg (2.5 kg on the CUH-1200)
ProcessorAMD Jaguar, 8 cores at 1.6 GHz
Graphics1.84 TFLOPS, 18 compute units
Memory8 GB GDDR5
Storage2.5" SATA hard drive, user replaceable, one screw
Thermal interfaceconventional thermal paste
Cooling85 mm blower fan, no filters
Disc drive6x Blu-ray, removable module
Power supplyinternal 250 W (230 W on the CUH-1200)
ScrewsTorx Security T8 and TR8, tamper seals
iFixit repairability8 out of 10

Device specifications published by the manufacturer, given here so you can identify your model. Feasibility and turnaround for each repair are confirmed at the diagnosis stage.

ElectrONIK Lab is an independent workshop: it is not an authorised service centre and is not affiliated with the manufacturers. The trademarks named here belong to their respective owners and are used only to identify the devices we work on. Your statutory consumer rights towards whoever carries out the repair are unaffected.

Frequently asked questions about the PlayStation 4

How often should a PS4 be serviced?
We recommend every 18–24 months, sooner if the fan is always at full tilt. On this model it is not only our opinion: iFixit writes that the thermal paste should be redone «every couple of years or so since it will dry out».
Is it worth fitting an SSD instead of the hard drive?
On a console still loading huge games, yes — it is one of the most noticeable upgrades. The drive is 2.5-inch SATA, 9.5 mm maximum, behind the glossy panel and one screw.
The drive will not read: can one from another PS4 be fitted?
Not as it is. The practice documented on the iFixit forum is that the drive is tied to the console by a chip on its own board: fit a whole one from elsewhere and discs are not recognised. The original board has to be transferred.
Will I lose my games and saves?
A mechanical job — fan, thermal paste, port, housing — does not touch anything that is stored. When the work involves the storage unit we tell you beforehand and agree how to proceed. The usual advice stands: if you have the subscription, cloud saves are the cheapest safety net there is.
How long does it take?
It comes down to one thing: whether the part is already in the workshop or has to be ordered. Parts are ordered after diagnostics, because «it makes a noise» can be the fan, the disc drive or a bearing, and ordering on a symptom means ordering the wrong part. If you arrive with diagnostics already done, the order goes out straight away. When the part lands we work on it immediately. The timeframe is in the quote, once the part is identified.

Other models we repair

Got a PlayStation 4 to put back on the road?

Free diagnostics, a clear quote and the part chosen by you.