Repair service for Sony PlayStation 4 Pro

Repairing your Sony PlayStation 4 Pro

Three layers instead of two: that is how you spot it, and it is not only styling. The PS4 Pro has a much larger copper heatsink and a stronger fan, because the chip underneath runs far hotter. When servicing is skipped, you notice sooner here.

As on the standard PS4 this is conventional thermal paste, not liquid metal: iFixit publishes dedicated replacement guides for the CUH-7000 and CUH-7200 groups. What changes is not the material — it is the route to reach it.

Free diagnostics, and we tell you whether the noise you hear is dust, a bearing or something else. Before ordering any part.

Free diagnostics Common repairs same day, when the part is in stock Workshop in Meda (MB), Italy

Repairs for PlayStation 4 Pro

Full servicing Get a quote
Thermal paste Get a quote
Fan and dust Get a quote
Overheating and shutdowns Get a quote
Disc drive Get a quote
HDMI port Get a quote
Power supply Get a quote
Housing panels Get a quote
Data recovery Get a quote
Board-level repair Get a quote

Not sure what is broken?

Four questions and we tell you the likely repair. Then you message us with the problem already written in.

The big heatsink and the 25 W fan: servicing a PlayStation 4 Pro

For whoever opens them, the difference between PS4 and PS4 Pro is not the thermal material — it is how much console has to come apart to reach it. The iFixit teardown describes a large copper heatsink and heat-pipe assembly that must be removed entirely to get to both the processor and the drive.

The fan tells you about the thermal load: iFixit records a Nidec rated 2.1 A at 12 V — 25 W — against a noticeably smaller unit on the base PS4. No dust filters and no external vacuum ports here either. If your Pro got loud over the last year, statistically the fan has not failed: the heatsink has clogged.

The hard drive stays the simple part: a single Phillips screw opens the caddy holding the 2.5-inch drive, a 1 TB mechanical unit as standard. Swapping in an SSD is the highest-return job on this console, and it pairs well with servicing.

On the power supply there is a discrepancy we flag rather than hide: iFixit measures 289 W on the unit, other sources quote 310 W. It does not change a repair, but it is the kind of figure where we would rather say «sources disagree». Servicing recommended every 18–24 months.

Technical specifications · Sony PlayStation 4 Pro
Release year2016
Model groupsCUH-7000 · CUH-7200
Dimensions295 × 55 × 327 mm
Weightabout 3.3 kg
ProcessorAMD Jaguar, 8 cores at 2.13 GHz
Graphics4.19 TFLOPS, 36 compute units
Memory8 GB GDDR5 + 1 GB DDR3
Storage1 TB 2.5" hard drive, one screw
Thermal interfaceconventional thermal paste
CoolingNidec fan 2.1 A at 12 V, copper heatsink
Disc drive6x Blu-ray, under the heat-pipe assembly
VideoHDMI 2.0b with HDCP 2.2, soldered port
Power supplyinternal, 289 W measured by iFixit
iFixit repairability8 out of 10

Device specifications published by the manufacturer, given here so you can identify your model. Feasibility and turnaround for each repair are confirmed at the diagnosis stage.

ElectrONIK Lab is an independent workshop: it is not an authorised service centre and is not affiliated with the manufacturers. The trademarks named here belong to their respective owners and are used only to identify the devices we work on. Your statutory consumer rights towards whoever carries out the repair are unaffected.

Frequently asked questions about the PlayStation 4 Pro

The Pro runs hotter than a standard PS4: is that normal?
Yes, by design: the chip is far more powerful and the fan is rated 25 W against a much smaller unit on the base PS4. The point is not that it runs hot — it is that it must be able to shed that heat. With a clogged heatsink the margin disappears, and that is where sudden shutdowns come from.
Why does servicing a Pro cost more than a PS4?
Because it takes longer. Reaching the processor means removing the whole heat-pipe and copper heatsink assembly. Same material, different time — and we would rather say so in the quote than discover it together with the console open.
Can the hard drive be changed on the Pro too?
Yes, just as easily: one Phillips screw and the caddy slides out. An SSD is the most noticeable swap.
Will I lose my games and saves?
A mechanical job — fan, thermal paste, port, housing — does not touch anything that is stored. When the work involves the storage unit we tell you beforehand and agree how to proceed. The usual advice stands: if you have the subscription, cloud saves are the cheapest safety net there is.
How long does it take?
It comes down to one thing: whether the part is already in the workshop or has to be ordered. Parts are ordered after diagnostics, because «it makes a noise» can be the fan, the disc drive or a bearing, and ordering on a symptom means ordering the wrong part. If you arrive with diagnostics already done, the order goes out straight away. When the part lands we work on it immediately. The timeframe is in the quote, once the part is identified.

Other models we repair

Got a PlayStation 4 Pro to put back on the road?

Free diagnostics, a clear quote and the part chosen by you.